Privacy Policy for Tradie Tech Solutions
Our Commitment to Your Privacy
Tradie Tech Solutions (“we”, “our” or “us”) respects your privacy and is committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).
This Privacy Policy outlines how we collect, store, use, and disclose personal information provided to us or obtained through your access or use of our website(s), including but not limited to https://tradietechsolutions.com.au, interaction with our services, software consultations, and any affiliated social media or communication channels (collectively, “Our Services”).
By engaging with our Services, you agree to the collection, storage, use, and disclosure of your personal information as outlined in this Privacy Policy.
What Personal Information Do We Collect?
When you use our Services, you may voluntarily provide or we may collect personal information such as:
- Your name, address, phone number, and email address
- Login or account information to access our systems
- Payment and billing information (e.g. card details)
- Information relating to your business operations and software needs
- Any other personal or sensitive information you voluntarily provide
- Technical data through cookies and related technologies
Other Information We Collect
We also collect certain non-identifiable information during your interaction with our Services, including:
- Location data (if permitted by your device)
- Device information (e.g. IP address, browser, OS, device type)
- Usage activity (e.g. clicks, pages visited, search terms, and timestamps)
- Cookies and analytics (used for site performance, user experience, and marketing insights)
- Widget and webchat data (where applicable)
- Text and messaging content (if using our contact or SMS features)
- Feedback, reviews, and survey responses
- Third-party integrations (e.g. connections to ServiceM8, Formitize, Ascora, etc.)
- Marketing and data partners’ insights
Cookies and Tracking Technologies
Tradie Tech Solutions uses first-party and third-party cookies to enhance functionality and gather usage analytics. Cookies may:
- Help pages load faster
- Track usage trends to improve service delivery
- Identify return visits and personalize your experience
You can manage or disable cookies through your browser settings, though some features of our Services may not function as intended without them.
How We Collect Your Information
We collect personal information directly from:
- You or your authorised representative
- Forms submitted on our website(s)
- Communication through email, phone, SMS, or social media
- Recruitment interactions (if you apply for employment with us)
- Our software integration tools and consultation platforms
If you provide us with information about someone else, you confirm you are authorised to do so and have informed them of our Privacy Policy.
How We Use Your Information
We use your personal information to:
- Provide, maintain, and improve our Services
- Customise and personalise your user experience
- Communicate with you and respond to enquiries
- Process payments and manage accounts
- Offer tailored recommendations and consultation outcomes
- Send marketing updates (you may opt-out at any time)
- Prevent fraud and address security concerns
- Comply with legal obligations and resolve disputes
- Facilitate third-party service integrations where required
When We Disclose Your Information
We may disclose your personal information to:
- Service providers and contractors assisting us in service delivery
- Third-party software platforms (e.g. Ascora, ServiceM8) with your consent
- Advertising and analytics providers (e.g. Google Analytics)
- Social media platforms at your request or interaction
- Legal authorities where required by law or regulation
- Successor entities in the case of a business restructure or acquisition
Some disclosures may involve overseas recipients. We comply with Australian Privacy Principle 8 when transferring data internationally.
Data Security and Storage
We store personal information:
- Securely on our servers and cloud-based systems
- In compliance with data retention and access control protocols
We implement industry-standard security measures to protect your data, but no system is 100% immune from breaches. We are not liable for unauthorised access outside our control.
Your Rights and Choices
You may manage your privacy preferences by:
- Adjusting privacy settings in your account (where applicable)
- Disabling location sharing via device settings
- Unsubscribing from marketing emails using the link provided
- Contacting us to access or amend your personal information
We do not respond to Do Not Track (DNT) signals due to lack of standardised practices.
Access and Complaints
You have the right under the Privacy Act to access and correct your personal information held by us. To make a request or lodge a complaint regarding your privacy, please contact us directly.
Policy Updates
This Privacy Policy may be updated periodically without notice. The latest version will always be available on our website. Continued use of our Services after changes are made indicates your acceptance of the revised policy.
Last updated: 05/01/2022
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact:
Tradie Tech Solutions
Email: admin@tradietechsolutions.com.au
Phone: +61 455 021 808
Website: https://tradietechsolutions.com.au
